Use this page for customer support, compliance requests, OTC introductions, and institutional diligence outreach.
Ubuntu Exchange uses a structured, email-first communication posture for support, compliance, OTC, and diligence-related requests. This helps route incoming issues to the right operating team while preserving a documented record of user and counterparty communication.
For onboarding guidance, account clarification, or product navigation questions, start with the support channel and clearly state which Ubuntu Exchange service is involved. Support requests are easier to resolve when they identify the relevant product and the specific account or transaction context.
Product area, brief issue summary, account email, and any safe reference information needed for the team to understand the request.
For AML / CFT clarification, privacy requests, onboarding review, or institutional due diligence, contact the compliance desk directly. Requests that relate to policy, documentation, or public trust materials should identify the requesting organization and the reason the review is being conducted.
This channel is also the appropriate route for policy interpretation questions and requests for counterpart-ready compliance information.
Large-ticket execution requests, strategic introductions, and partnership discussions should be sent with relevant commercial context, expected transaction profile, and any timing constraints that matter to the inquiry. This allows the team to assess whether the request belongs in the OTC or institutional review path.
Use the contact route when execution size, settlement structure, or counterparty review needs a higher-touch process.
Identify the organization, proposed scope, and whether the request relates to infrastructure, liquidity, distribution, or integrations.
Ubuntu Exchange operates under Ubuntu Cygnet Digital Limited.
No 1, Femi Ajayi Close, Araromi, Gbagada, Lagos.